What to do if you're having trouble with Stile X
This article will be regularly updated as new Stile X features become available. If you don't see the answer to your question here, please contact the Support team for help.
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- The workbook QR code says it's already used;
- The student can't access any features in the app;
- Where are the model answers?
- The student got a new phone and none of their progress transferred.
The workbook QR code says it's already used
This can happen if the code has been scanned and associated with a different Stile account, such as a classmate, sibling, or if the student has multiple Stile accounts. The Stile Support team can find out who the code is associated with and offer a solution.
For the quickest resolution, open the Support menu in Stile (or an email addressed to help@stileeducation.com) and include the following in your message to the team:
- Your student's name and email address;
- Which unit workbook you are trying to scan (e.g. Climate Change, The Immune System, etc.);
- Either attach a picture of the QR code in the workbook including the entire green circle around it OR type out the unique code that is printed directly below the QR code.
The Support team will use this info to look up who redeemed the code and to offer a solution that best fits your circumstance.
There is also the possibility that your student already scanned the code (they only need to do it once!) so check their Stile X app to see if the workbook is listed in their collection.
The student can't access any features in the app
Make sure your student has the latest version installed. You can check for updates by going to the app's page in the App or Play store on their mobile device. Also make sure that they have scanned the code in their workbook and that it is listed in their collection on the Stile X app.
Where are the model answers?
Model answers aren't readily available at the click of a button in the Stile X app. Instead, your student will need to find the QR code within the workbook and have the app ready to scan.
As an alternative to scanning the QR code with the Stile X app, students can type in the URL that's listed under the code directly into their browser.
Please note that these model answers are only for the exercises in Stile X, and not for Lessons and assessments in Stile Classroom (Stileapp.com).
The student got a new phone and none of their progress transferred
Stile X progress is stored locally in the phone's memory, so data like XP, daily streaks, and quiz progress will not transfer to a new device. Your student will still have access to any workbooks they have scanned as soon as they log in to their profile on the app.
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