NSW DoE Account Integration FAQ

Stile recently teamed up with the NSW Department of Education to make account management even easier. 

When you log in to Stile, your account is now linked to your NSW Department of Education account. This means you can now use a single username and password for everything. 

This article covers the following questions:

 

How do I log in to my existing Stile teacher account?

From stileapp.com, enter your @det.nsw.edu.au email address and password as you would normally. You will be redirected to the Department portal where you must enter your username and password, and then you will be automatically taken back to your Stile home page.

NSW-DOE_Login.png

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How does a new teacher join Stile?

Teachers who have not yet created Stile accounts can now simply log in using the instructions outlined above. Stile will sync with the Department's database and add your account to the correct school on Stile.

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I logged in, but I'm in the wrong school.

Teachers can be mistakenly registered under the incorrect or outdated school or role by the DoE. If you see the wrong school name on your Stile home page after logging in, then you can quickly get it fixed by going to EdConnect here

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How do my students log in?

From stileapp.com, students who use their @education.nsw.gov.au email address and password will be directed to the Department portal. They must then enter their school username and password, and then they will be automatically taken back to their Stile home page.

NSW-DOE_Login.png

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How do I add new students to my subject?

This hasn't changed! New students can still be added via class code or email invitation. Learn more about adding students here.

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I forgot my password! What do I do?

Your Stile password is now managed by the Department of Education. Teachers can reset their password using the Forgot your password? button on the Department login portal.

NSW-DOE_PasswordButton.png

For students, please contact your school IT staff. 

For additional help with your Department credentials, contact the EDConnect staff at 1300 32 32 32 and select option 5 for IT support.

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My student logged in and can't see any of their work. What happened?

It's possible that the student made a typo in their email address when they first signed up to Stile, and now they are using their actual email address now that they are required to log in through the Department portal.

If you can see them in your class list but they can no longer see any lessons, then contact the Stile Support team for help! Let them know the student's email address and the name of the Stile subject in which the student is enrolled (e.g. 9A Science). They can look for any duplicate accounts and merge them together.

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I logged in and all of my subjects disappeared. What happened?

Our engineers have done their very best to ensure that the school accounts on Stile will seamlessly synchronize with the data available from the NSW DoE. However there is still a small chance that a new school account will be created when you log in if Stile's information and the Department's don't perfectly match up. If you log in and find yourself on a blank home page, contact the Stile Support team for help!

Another possibility is that a different email address was used when you first signed up on Stile. If this is your first time logging in with the @det.nsw.edu.au email address, then a new Stile account will be created for you. The Support team will be able to merge the new account with the old one.

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