Follow these troubleshooting steps if you are having trouble finding a particular Lesson, student, or piece of student work in the Markbook.
All student work is updated in realtime in the Markbook. As soon as a student opens a Lesson, an icon appears for you to see. The Markbook includes all Lessons and all active students in the Subject. If a student has done work in a Lesson and neither of them are removed from the Subject, then that work will appear in the Markbook. Sometimes that work isn't where you expect it to be, and so this article is designed to help you find it.
Each section in this article includes a quick set of troubleshooting steps to follow, which will help you find your missing content. If you cannot find what's missing after going through all the steps, then reach out to our Support team for more help!
Before you continue: If you are seeing an "Uh oh! Something went wrong" error in your Markbook then contact the Support team straight away.
Click through to the relevant troubleshooting steps below to help you find what's missing:
- A Lesson or Folder is missing;
- A student or Class is missing;
- The student and Lesson are there but their work is missing.
A Lesson or Folder is missing
Follow the steps below to find your missing Lesson or Folder.
Remove any filters that are applied to your Markbook view. Filters simplify your Markbook by hiding Lessons and Folders that you don't need to see. To remove them, click the (X) in each relevant filter that has been applied. If you are unfamiliar with Markbook filters, learn more about the feature here.
Make sure the Folder view is open. Folders can be closed in the Markbook, which hides the Lessons in those Folders, to reduce scrolling and load times. Click the (+) icon in the Folder's title column to open it.
If you don't see a specific Lesson within its Folder, then it may be in a different Folder. Try scrolling horizontally through your Markbook to look for similar Folder titles. Open those Folders and have a look through.
If you've looked through the entire, unfiltered Markbook and still cannot find the right Lesson or Folder, then the next place to look will be your Subject's Recycle bin.
Click on Lessons in your Subject's header to go to the Lessons page and then scroll to the bottom of the page. Below the last Folder on the page, click on the View Recycle bin button. Whole Folders are displayed first, followed by a list of individually deleted Lessons. Find the missing Folder or Lesson and click its Put back option to restore it to your Subject. It will now appear on your Lessons page and also in your Markbook. Any student work that's been done will also be restored.
In rare instances, the missing Lesson or Folder will actually be located in an entirely different Subject! If this is a possibility, then navigate to the other Subject and repeat the steps listed here to help find the missing work.
A student or Class is missing
Follow the steps below to find your missing student or Class.
Remove any filters that are applied to your Markbook view. Filters simplify your Markbook by hiding students or whole Classes that you don't need to see. To remove them, click the (X) in the Students filter if it has been applied. If you are unfamiliar with Markbook filters, learn more about the feature here.
Make sure the Class view is open. Classes can be closed in the Markbook, which hides the students in those Classes, to reduce scrolling and load times. Click the (>) icon by the Class' name to open it.
If you don't see your student within that Class, then they may be in a different Class within your Subject. Look through your other Classes for the student's name.
Protip: When you have all Classes open in your Markbook, you can use your browser's Find feature (Ctrl+F or Cmnd+F) to quickly search for the student's name.
If you've looked through the entire, unfiltered Markbook and still cannot find the right student or Class, then the next place to look will be your Subject's Students page. Click on Students in your Subject's header to move away from the Markbook.
If you do not see your Class on this page, then it might have been archived. In the left column of the page below Manage co-teachers, click on Archived to reveal the list of archived Classes within your Subject. Click on the Class you want to restore and then click on Unarchive Class near the top right corner of the page. Learn more about archived Classes here.
If you are looking for an individual student and do not see their name anywhere in any of your active or archived Classes, then try looking for their email address instead. Some students have the ability to change the name on their Stile account. If you can locate their email address, then you can change their name and this will update in the Markbook as well.
It is also possible that the student was removed from the Subject altogether, either by you or a co-teacher. You can add them back to the Subject, which will restore all of their work and their place in the Markbook. The Support team can confirm if the student was removed and by whom.
The student and Lesson are there but their work is missing
If your student and Lesson are in the right place but there's no work icon where you expect there to be work, then the most likely answer is that the work is either done on another copy of the Lesson or the student has a second account.
Scrolling to the right, check your Markbook for duplicate or similar Folders and open them up. Look for another copy of the Lesson showing work done. If this is the case, then you can move this copy of the Lesson into your desired Folder via the Lessons page, and also hide or delete the rest of the duplicate Lessons so your students don't continue to work in the wrong place. Moving the Lesson on your Lessons page will also move it in your Markbook.
If there isn't another copy of the Lesson, then check for duplicate student accounts next. Multiple accounts can happen if a student creates an account to enrol, and then mistakenly enrols again with a mistyped email address. If they use the same first name and surname when creating these accounts then they should be near each other in the Markbook. You can get these accounts merged by contacting the Support team. All of the student's work will be preserved and it will appear together in a single row in your Markbook after the merge is complete.
A rare but possible third reason for the missing work could be that the student completed an identical copy of the Lesson in a different Subject, or they worked on a completely different Lesson altogether. Look at the student's other work in your Markbook to see timestamps of the most recent work and/or submissions. This can provide a clue as to what they were working on when they should have done another Lesson. The Support team can also look at the student's Subject list and see if they are in any similar Subjects where the work might have been done instead. If this is the case, then the student will need to redo the work in your Subject because it cannot be transferred from one Lesson to another.
If you still can't find what you're after, then contact our Support team for more help! Give us a link to the Subject or Lesson you are working in and a brief description of what's missing.
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