Unlike other apps, Stile is not installed on your computer. Instead, it runs in a web browser such as Google Chrome: it's a web app.
The majority of problems that occur in Stile are actually caused a combination of
- the browser
- your internet connection
- Stile itself
While Stile is not perfect (no software is), 1 and 2 are almost always the culprits when something doesn't work like it should in Stile. Here's how you can troubleshoot your issues.
1. Refresh the page
This fixes about 40% of problems. Sometimes, things don't load properly (especially if your internet connection is not fantastic) and a page refresh will force the browser to try again.
2. Restart your browser
If a refresh doesn't fix it, a browser restart takes care of about 55% of problems, especially if you're using Chrome.
Chrome is usually set to automatically update. The problem is that once it's updated, it needs to relaunch - otherwise certain things won't work the way they should. You can see if that's the case by clicking on the three dots in the corner ('Settings') and going to Help > About Chrome:
If that page looks like this, it's time to relaunch:
Refresh and restart fix most issues in Stile.
If you ever find that something doesn't work the way you expect it to, shut down the browser and re-open it. If that still doesn't fix your problem, and you definitely have a working internet connection, please get in touch with us!